Refund Policy

At CIC : Student Visa Expert, we are committed to providing transparent, ethical, and professional guidance to students pursuing international education opportunities. This Refund Policy outlines the terms and conditions governing refunds for services offered by CIC.

By engaging our services and making any payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Consultation & Registration Fees

Any consultation fee, registration fee, profile assessment fee, or counselling fee paid to CIC is strictly non-refundable.

These charges cover professional counselling, profile evaluation, administrative processing, and the allocation of resources dedicated to your case from the beginning of the service process.

2. Service Fees

Service fees paid for application assistance, documentation support, admission processing, statement of purpose (SOP) guidance, interview preparation, visa filing support, or any other consultancy services are generally non-refundable once the service has commenced.
Refund requests may only be considered under the following circumstances:

Duplicate payment made due to a technical or payment processing error.
Payment received for a service that was not initiated by CIC.
Exceptional circumstances approved by CIC management after internal review.

All refund requests must be submitted in writing within 7 days of payment and supported by relevant documentation.

3. Third-Party Payments

Payments made to third parties are governed by the respective policies of those organizations and are not controlled by CIC.
These may include:

University or college application fees
Tuition deposits
Credential evaluation fees
Language test fees
Visa application fees
Embassy or Consulate fees
VFS or biometric charges
Courier charges
Health insurance fees
Any other third-party charges

Such payments are non-refundable through CIC once submitted to the relevant institution or authority.

4. Visa Decisions & Refusals

Visa approval or refusal is solely at the discretion of the respective embassy, consulate, immigration authority, or government department. CIC does not guarantee visa approval.

In the event of a visa refusal:

Consultancy fees and service charges paid to CIC shall not be refundable if services have been delivered as agreed.
Refunds will not be provided solely because an application is refused by an embassy, immigration authority, university, or institution.
Any third-party payments already made remain subject to the policies of the respective organizations.

Where a refund request alleges an error directly attributable to CIC, the matter may be reviewed internally. Any decision regarding such cases shall remain at the sole discretion of CIC management.

5. Student Withdrawal or Change of Plans

If a student voluntarily withdraws, discontinues, postpones, or abandons the application process after services have commenced, no refund shall be provided for work already completed.

This includes situations where the student:

Decides not to study abroad
Chooses another consultant
Changes destination country or institution
Fails to provide required documents
Stops responding during the process
Withdraws after admission or application activities have begun

6. Refund Request Procedure

To request a refund, the applicant must submit a written request containing:

Full name
Contact details
Payment receipt or transaction reference
Reason for refund request
Supporting documentation (if applicable)

All refund requests will be reviewed on a case-by-case basis.

Submission of a refund request does not guarantee approval.

7. Approved Refund Processing

If a refund is approved, the amount will be processed through the original payment method or bank transfer, wherever applicable.

Approved refunds are generally processed within 15 working days from the date of approval.

Banking timelines may vary depending on the payment provider or financial institution.

8. Policy Updates

CIC reserves the right to amend, revise, or update this Refund Policy at any time without prior notice. The latest version published on the official website shall supersede all previous versions.

9. Contact Information

CIC : Student Visa Expert
First Floor, SCF 36, Opp GNDU, Amritsar, Punjab, India
Email: partner.support@cicvisa.in
WhatsApp: +91 81889 00013
Website: www.cicvisa.in